Fastest support route
- Open Me in Eagle Communicator.
- Choose Support & feedback.
- Select Support or Feature request, describe the issue and optionally attach the redacted diagnostic report.
What to include
- App version, phone or PC model and operating-system version.
- The exact screen and action that failed.
- The source and target language for translation issues.
- Whether the same action works after reopening the screen.
- A screenshot that does not expose passwords, OTPs or private messages.
Diagnostics
The app can attach the last seven days of translation engine events. The support exporter removes email addresses, phone numbers, tokens and credentials, and it does not include message text or audio.
Never send: your Google password, Eagle Communicator password, OTP, session token, API key, payment details or another person's private content.
Google Play testing access
To request access, email only the Google account address you want added to testing. No password is needed. After access is added, use the Google Play testing page.
Response
Support is currently handled by the DW-RIL Team at rs.prabhakar@gmail.com. Testing-stage requests are reviewed as capacity permits.